At Liverpool Health Care, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied for any reason, please review our Return and Refund Policy below.
1. Eligibility for Returns
You may return items within 14 days of receiving your order, provided that the following conditions are met:
- The item is unused, unopened, and in its original packaging.
- The item is not a personal care or health product that cannot be returned for hygiene reasons (unless defective).
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer support team at info@liverpoolhealthcare.com or call us at +447899309189 to request a return authorization.
- Receive Instructions: We will provide you with detailed instructions on how to return your item.
- Package Your Return: Securely package the item in its original packaging to prevent damage during shipping.
- Ship the Item: Send the item back to the address provided in the return instructions. Please retain the shipping receipt for your records.
3. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, your refund will be processed as follows:
- Refunds will be issued to the original payment method used for the purchase.
- Please allow 5 to 10 business days for the refund to be reflected in your account, depending on your bank’s processing times.
4. Non-Refundable Items
Certain items are non-refundable, including:
- Opened or used personal care and health products.
- Items marked as final sale or clearance.
5. Shipping Costs
Shipping costs for returning items are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, defective product). In such cases, we will cover the return shipping costs.
6. Exchanges
If you wish to exchange a product for a different item, please follow the return process outlined above and place a new order for the desired product. We do not process direct exchanges.
7. Contact Information
If you have any questions or need assistance regarding returns or refunds, please contact us:
- Email: info@liverpoolhealthcare.com
- Phone: +447899309189
- Website: Liverpool Health Care
Thank you for choosing Liverpool Health Care! We appreciate your business and are here to assist you with any concerns regarding your order.